Returns Policy

Please read the below returns policy relevent to the item you wish to purchase, this forms part of our terms and conditions of sale which you agree to when you shop with us and failure to read and understand them cannot be used as a reason for an unentitiled refund.  We do not accept returns on any personalised items, this includes custom choices such as colourway combinations specific to your order and personalised wording, initial or expressions.

Returns are accepted when needed for refund or exchange when the item is returned unused or unworn in all original packaging with any tags attached, clean, unwashed, smoke and human/pet hair free, with no marks, stains or make up marks, or perfume/ deoderant smells.  The item must be resalable within 14 days of purchase. Please read further below for prescise returns policies to your items.  Refunds and exchanges for all reasons other than faults or errors by Sauce and Sprinkles are to be paid by the buyer and returned via a tracked service.  Refunds will not be issued for items that fail to arrive back with me.  If an item is faulty or contains an error the fault of Sauce and Sprinkles, return postage is covered by Sauce and Sprinkles.

Items returned in non resalable condition such as listed further within this policy will be returned to you and a refund rejected.

 Refunds and Returns exclude personalised or customised items unless faulty or with an error.

Stationery Returns: Stationery items are personalised to the customer's business and are therefore exempt from returns if you simply change your mind and no longer want the item.  Stationery can be returned if it is faulty or there are errors made by Sauce and Sprinkles, please note when ordering stationery the personalisation you enter is what we will print, if you make a misspelling or error in the information provided we cannot issue a refund in this instance, so please ensure you check all spellings etc thoroughly.  If your order needs design proofing this will be sent via email to the email address you provide on ordering, the proof is for your approval as seen, if an error remains which you fail to identify with me before printing then that item cannot be returned so please check work carefully before approving.  In the event of an error and the need to return an item Sauce and Sprinkles will cover the returns postage cost.

 

Unpersonalised Stationery such as happy post stickers can be returned within 21 days from dispatchg if you change your mind, after that time returns will not be accepted.  Items returned must be in resalable condition in their original packing, not creased, bent or otherwise damaged or the item will be returned to you and refund refused.  Return postage because you've changed your mind is buyer responsible and a tracked method is recommended as refunds will not be issues for items that fail to arrive back at Sauce and Sprinkles.

Homewears and gifts: These items are personalised to order therefore exempt from returns if you simply change your mind and no longer want the item.  Homeware and gifts can be returned if it is faulty or there are errors made by Sauce and Sprinkles, please note when ordering homewear the personalisation you enter is what we will print, if you make a misspelling or error in the information provided we cannot issue a refund in this instance, so please ensure you check all spellings etc thoroughly.  If your order needs design proofing this will be sent via email to the email address you provide on ordering, the proof is for your approval as seen, if an error remains which you fail to identify with me before printing then that item cannot be returned so please check work carefully before approving.  In the event of an error and the need to return an item Sauce and Sprinkles will cover the returns postage cost.

Sauce and Sprinkles cannot be held responsible for discrepancies between the colour presented on the screen and the colour received, whilst we try our hardest to accurately convey the product colour in images and description, there will be variations out of our control due to differing screen resolutions, this will not be an accepted fault or error reason for a return.

Clothing returns:

Please use our size guide and measure around the widest part of the chest or across a item of clothing that fits well at home under the arms when ordering clothing, ages and sizes are a guide combined with inches that the clothes measure. A size guide is in the product description of our tees and hoodies and varies between the 2 products due to differing suppliers.

These hoodies and tees are true to size but if you're on the cusp of a size or simply prefer a looser more relaxed fit or have areas you want to hide I'd recommend sizing up, if you like a more fitted look go with the size you measure.

Our hoodies and Tees come in 2 types, customised and sold as seen.  Customised includes changes such as picking the colour of your vinyls and apparel to order or the addition of names, ages, fonts, expressions, wording or combinations of the above to make a product unique to you. These CANNOT be returned or exchanged due to the personalised nature of the item meaning they cannot be resold.  Sold as seen designs come predesigned by myself, the colour and wording are already selected and cannot be ammended to order, our Halloween range is an example of this type of tee, these items can be returned for an exchange or refund within 21 working days from dispatch. Items must be returned in unworn, unwashed, resalable condition with the original tags and packaging intact, this includes no strong smells such as smoke or perfume, no marks such as make up or deodorant, no human or pet hairs on the items, no tampering or damaged caused trying on.  When returning please include your name, order number and whether you need a return or exchange.  The buyer pays the returns cost postage and a tracked service is recommended as refunds will not be issued for items which fail to arrive back with me.

Sauce and Sprinkles cannot be held responsible for discrepancies between the colour presented on the screen and the colour received, whilst we try our hardest to accurately convey the product colour in images and description, there will be variations out of our control due to differing screen resolutions, this will not be an accepted fault or error reason for a return