Terms and Conditions
Terms and Conditions of sale.
The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the United Kingdom courts.
Please read my T&C’s carefully before purchasing with Sauce and Sprinkles, by purchasing with you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records. Sauce and Sprinkles Illustrations own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Sauce and Sprinkles website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Sauce and Sprinkles Illustrations you will be sent an order confirmation detailing your order, this is giving you an opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
This Website is owned and operated by Caragh Caws (‘we’/’us’/’our’) (trading as Sauce and Sprinkles), of 2 Worsley Road , NEWPORT, Isle of wight.
Our telephone number is 07826544720.
Our email address is [email protected]
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
All artwork is proofed before printing, any spelling, grammar errors must be check for by the customer. Any errors noticed after printing and arrival of goods will not be refunded/exchanged. Once the proof has been approved refunds cannot be issued and the printing process cannot be cancelled.
Proofs will be sent to the email address provided at the time of payment and cannot be printed until the proof has been approved so you are encouraged to check your emails regularly for contact from Sauce and Sprinkles after ordering.
Sauce and Sprinkles accepts artwork/logo’s in jpeg, png, ai, eps or pdf format. Sauce and Sprinkles does not accept artwork/logo in Word, Excel or PowerPoint format
Colours vary from screen to screen, the final print may differ. Please supply artwork at 300dpi or higher in CMYK or RGB format.
Estimated dispatch times are as follows: 7 to 10 working days excluding weekends and bank holidays.
Returns & Cancellations:
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund on non custom designed orders, for custom designed orders see later in the returns policy. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. Please bear in mind this excludes custom design items or design errors not brought up when the proof was approved.If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return. To [Sauce and Sprinkles 2 Worsley road Newport, Isle of Wight, PO30 5JF [email protected]]: I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],Ordered on [*]/ received on [*],Name of consumer(s),Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper),Date*Delete as appropriate.We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Sauce and Sprinkles.
Returning Custom Items: Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Sauce and Sprinkles. This includes personalised products, items designed to order, featuring custom artwork or wording. In this case, please refer to the returns section of this document.
Please read the below returns policy relevant to the item you wish to purchase, this forms part of our terms and conditions of sale which you agree to when you shop with us and failure to read and understand them cannot be used as a reason for an unentitled refund. We do not accept returns on any personalised items, this includes custom choices such as colourway combinations specific to your order and personalised wording, initial or expressions. Returns are accepted when needed for refund or exchange when the item is returned unused or unworn in all original packaging with any tags attached, clean, unwashed, smoke and human/pet hair free, with no marks, stains or make up marks, or perfume/ deoderant smells. The item must be resalable within 14 days of purchase. Please read further below for prescise returns policies to your items. Refunds and exchanges for all reasons other than faults or errors by Sauce and Sprinkles are to be paid by the buyer and returned via a tracked service. Refunds will not be issued for items that fail to arrive back with me. If an item is faulty or contains an error the fault of Sauce and Sprinkles, return postage is covered by Sauce and Sprinkles. Items returned in non resalable condition such as listed further within this policy will be returned to you and a refund rejected. Refunds and Returns exclude personalised or customised items unless faulty or with an error.
Stationery Returns: Stationery items are personalised to the customer's business and are therefore exempt from returns if you simply change your mind and no longer want the item. Stationery can be returned if it is faulty or there are errors made by Sauce and Sprinkles, please note when ordering stationery the personalisation you enter is what we will print, if you make a misspelling or error in the information provided we cannot issue a refund in this instance, so please ensure you check all spellings etc thoroughly. If your order needs design proofing this will be sent via email to the email address you provide on ordering, the proof is for your approval as seen, if an error remains which you fail to identify with me before printing then that item cannot be returned so please check work carefully before approving. In the event of an error and the need to return an item Sauce and Sprinkles will cover the returns postage cost.
Unpersonalised Stationery such as happy post stickers can be returned within 21 days from dispatch if you change your mind, after that time returns will not be accepted. Items returned must be in resalable condition in their original packing, not creased, bent or otherwise damaged or the item will be returned to you and refund refused. Return postage because you've changed your mind is buyer responsible and a tracked method is recommended as refunds will not be issues for items that fail to arrive back at Sauce and Sprinkles.
Homewares and gifts: These items are personalised to order therefore exempt from returns if you simply change your mind and no longer want the item.
Homeware and gifts can be returned if it is faulty or there are errors made by Sauce and Sprinkles, please note when ordering homewear the personalisation you enter is what we will print, if you make a misspelling or error in the information provided we cannot issue a refund in this instance, so please ensure you check all spellings etc thoroughly. If your order needs design proofing this will be sent via email to the email address you provide on ordering, the proof is for your approval as seen, if an error remains which you fail to identify with me before printing then that item cannot be returned so please check work carefully before approving. In the event of an error and the need to return an item Sauce and Sprinkles will cover the returns postage cost. Sauce and Sprinkles cannot be held responsible for discrepancies between the colour presented on the screen and the colour received, whilst we try our hardest to accurately convey the product colour in images and description, there will be variations out of our control due to differing screen resolutions, this will not be an accepted fault or error reason for a return.
Please use our size guide and measure around the widest part of the chest or across a item of clothing that fits well at home under the arms when ordering clothing, ages and sizes are a guide combined with inches that the clothes measure. A size guide is in the product description of our tees and hoodies and varies between the 2 products due to differing suppliers.
These hoodies and tees are true to size but if you're on the cusp of a size or simply prefer a looser more relaxed fit or have areas you want to hide I'd recommend sizing up, if you like a more fitted look go with the size you measure.
Our hoodies and Tees come in 2 types, customised and sold as seen. Customised includes changes such as picking the colour of your vinyls and apparel to order or the addition of names, ages, fonts, expressions, wording or combinations of the above to make a product unique to you. These CANNOT be returned or exchanged due to the personalised nature of the item meaning they cannot be resold. Sold as seen designs come predesigned by myself, the colour and wording are already selected and cannot be ammended to order, our Halloween range is an example of this type of tee, these items can be returned for an exchange or refund within 21 working days from dispatch. Items must be returned in unworn, unwashed, resalable condition with the original tags and packaging intact, this includes no strong smells such as smoke or perfume, no marks such as make up or deodorant, no human or pet hairs on the items, no tampering or damaged caused trying on. When returning please include your name, order number and whether you need a return or exchange. The buyer pays the returns cost postage and a tracked service is recommended as refunds will not be issued for items which fail to arrive back with me.
Sauce and Sprinkles cannot be held responsible for discrepancies between the colour presented on the screen and the colour received, whilst we try our hardest to accurately convey the product colour in images and description, there will be variations out of our control due to differing screen resolutions, this will not be an accepted fault or error reason for a return
2 Worsley Road
Isle of Wight
Appearance and finished products:
Our Website merely illustrates our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website.
While we take all possible care to reproduce and describe our products accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations and screen resolutions.
Due to the nature of buying items online some difference in colouring is to be expected from your viewing platform to finished product, screen resolutions vary from devices and we cannot guarantee your finished product will look exactly the same as the resolution seen online.
Online Payment Card Security:
Any contract for purchases made through the website will be with Sauce and Sprinkles. Sauce and Sprinkles must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.Once payment has been received Sauce and Sprinkles will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Sauce and Sprinkles acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Your security is very important to us. Your details are encrypted and dealt with by Paypal. You do not need a paypal account to use Paypal and can use a debit or credit card through this service.Payment can be accepted also by Cheque or Postal order, however orders will not be commenced until the funds have cleared. Cheques must be made payable to Caragh Caws.
Sauce and Sprinkles posts UK orders via Royal Mail 1st or 2nd Class. It is Royal Mail’s policy to return your item to the sorting office or leave with a neighbour if you are not home to accept your delivery and/or it will not fit through your letter box. A red card will be left in these cases.
If your order is over 5kg a courier service will be used and your email address forwarded to them to update you on the tracking of your delivery.
Should your order not arrive, please contact Sauce and Sprinkles, a full refund or a replacement will be offered once 15 days has passed.
Pricing and VAT:
All prices are correct at the time of printing and exclusive of VAT, we are a small business and do not currently turn over enough to pay VAT.
Conditions of Use:
My items are suitable for their intended purpose, they are not toys and some designs many contain small parts not suitable for under 36 months.
Business stationery is intended for business use and when your design is purchased you obtain the right to use the work for your business needs, wherever you need, the copyright of the design remains property of Sauce and Sprinkles however you receive full rights over it's usage.
You may not however edit our art work or designs for your own purposes or use our work for resale without prior consent.
T1 Heroes club:
T1 Heroes club offers a loyalty scheme for the purchase of our personalised diabetes diaries for kids.
To participate in the reward scheme you must be a registered member with access to the members section.
To claim a free diary you must make 4 full priced diabetes diary purchases all for the same child then you will be emailed a personal offer code to claim your 5th diary free via the website.
You can enter the code at checkout valid for 1 use on one full priced 50 page A5 diabetes diary, there is no cash alternative.
Sauce and Sprinkles reserves the right to withdraw this offer at any time.